Casinova Terms and Conditions

We are Casinova, and this page sets out the Casinova terms and conditions that apply whenever you use our site. We serve players in the UK, and everything here is written for that market, in our own words, so you know what you are agreeing to before you go any further. Where a topic needs more detail than we can responsibly give here, we point you to the official site rather than guess at specifics.

Terms and conditions exist to protect both sides of the relationship between an operator and a player. They describe what you can expect from us, what we expect from you, and what happens when something needs to be resolved. We keep this page focused on structure and principle rather than figures, because the exact numbers behind any offer or process can change, and the official site is always the accurate source for those.

Why These Terms Matter

Every visitor who creates an account with us does so under a single set of rules. These rules cover eligibility, conduct, account use and how disputes are handled, and they apply equally regardless of which part of the site you use first. Reading them before you sign up means fewer surprises later, and it means you understand where our responsibilities end and your own choices begin.

We write these terms in the first person because we stand behind them directly. We are not describing somebody else's policy from a distance; this is how we operate, and we update the wording whenever our own practices change. If any section here feels unclear, the official site carries the full, current version, and that document always takes precedence over any summary.

Eligibility and Account Rules

To use our site you must meet the minimum age requirement in the UK, which is 18 years old, and this applies without exception. We ask every visitor to confirm this before opening an account, because age verification sits at the centre of responsible operation. Anyone who cannot meet this requirement should not attempt to register, and we take steps to prevent underage use wherever we identify it.

Beyond age, an account with us is personal to the individual who opens it. Sharing login details, opening duplicate accounts or attempting to use the site on behalf of someone else all fall outside what our terms permit. These rules exist to keep the platform fair and to keep each player's activity properly attached to their own identity, which matters for both security and accountability.

If you want to understand how bonus rules interact with account conduct, our page on Casinova bonus types explains the categories of offers we structure and how eligibility typically works alongside the account rules described here.

Fair Play and Responsible Use

Our terms also describe the standard of conduct we expect while you play. This includes not attempting to exploit technical faults, not using automated tools to interact with the site, and not attempting to circumvent any restriction we have put in place. These expectations exist so that every player has the same experience and so that the platform remains stable for everyone using it.

We also expect players to engage with the site in a way that reflects responsible habits. Gambling should stay enjoyable and within personal limits, and our terms sit alongside the wider responsible gambling guidance we publish elsewhere on the site. If you ever want a clearer picture of how live formats fit within these same account rules, our page on live casino at Casinova is a useful next stop, since live tables operate under the identical account and conduct terms described here.

Disputes and Getting Help

If a disagreement arises about how an account was handled or how a rule was applied, our terms set out a process for raising it. We encourage players to reach out through the support channels listed on the official site as the first step, since most questions are resolved quickly once we understand the specifics of a situation.

For general questions that are not disputes, our Casinova faq page collects the queries we hear most often, and it is a faster route to an answer than searching through the full terms document. Where a question is specific to your own account, contacting us directly remains the most reliable option.

Where to Find the Full Document

This page is a plain-English guide to how our terms are structured, not a substitute for the complete legal document. The official site always carries the current, binding version, including any clauses on liability, jurisdiction and account closure that go beyond what we summarise here. We recommend reading that full version before you rely on any specific clause.